EXCLUSIVE—Artificial intelligence, cybersecurity efforts, and new digital innovations in consumer banking are all areas JPMorgan Chase is looking to tackle this year, CEO Jamie Dimon told shareholders today in his annual letter.
In the letter, Dimon also pointed to regulatory problems, including those that cover cybersecurity, arguing that while Chase itself is “extremely good at cybersecurity and client protection,” the cybersecurity laws in the United States are “inadequate regarding banks and government entities.”
To combat this, FIs need to be allowed “to work even closer with our government in real time” to mitigate threats.
The argument comes after several technology company breaches, most notably that of Facebook, where data from as many as 80 million users was compromised.
In recent days, several department stores, such as Lord & Taylor and Panera, have also reported breaches in their consumer payments systems, leading many to call for harsher scrutiny of U.S. cybersecurity.
While JPM will continue to work on its digital security, the bank will also advance its product offerings and technology suite this year, Dimon wrote. Such technology initiatives are integral to the bank’s future, Dimon noted in the letter, pointing to the thousands of Chase employees involved in data science, development, and engineering (with more than 2,500 dedicated solely to digital technology) as the individuals “driving change across the company.”
Additionally, Dimon noted that the bank’s work in artificial intelligence and machine learning is “just the beginning,” something that will continue to advance, especially as JPM further develops its API network, where it is “building everything digital — both for individual customers and large corporations — from onboarding to idea generation,” Dimon wrote.
When it comes to consumer products, there has been fast adoption of the bank’s mobile technologies, as noted in its previous fourth quarter results, and the bank is optimistic on the adoption for new offerings like its digital bank, Finn, as well as further use of mobile P2P payment service Zelle. Dimon writes:
We expect these products to drive lots of customer interactions and make our payments offerings compelling, even as some very smart fintech competitors emerge.
While Chase has not released the number of its customers actively using Zelle, the bank’s mobile active users grew by 13% YoY to 30.1 million MAUs, as of January 2018. The bank currently has approximately $2.5 trillion in assets.
Take a look at the full shareholder letter here.
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